Project Delivery Process D090
Blog: Biz-Performance, David Brown
D090 -Implement Communications
DEFINITION
SUMMARY
PATH PLANNING GUIDANCE
DEPENDENCIES
Prerequisites (Finish-Finish):
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Set up / revise and agree communications plan (L060)
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(none – continues throughout project)
RECEIVABLES
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Communications Approach Implementation Paper
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Communications Plan
DELIVERABLES
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Desired behaviour in all persons affected by the project
TOOLS
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(none)
DETAILED DESCRIPTION OF TASKS
Introduction
Techniques available
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circulars / circulated memos,
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articles in internal newspapers,
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PR tools, eg calendars, posters, gimmicks, badged gifts – eg mouse mat with system instructions / help / contact information,
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questionnaires,
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sampled one-to-one meetings,
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workshops,
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presentations,
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conferences,
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video conferencing,
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electronic mail circulars,
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regular briefing packs (on paper or by electronic mail),
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electronic bulletin boards,
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planned “informal” telephone calls to key interested people,
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regular (eg agreed every months or every fortnight) phone rounds to networks of people
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log on messages for existing users,
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printed messages on output from current system,
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demonstrations of the new systems,
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hands-on sessions / model office.
The user training sessions are a good forum for communicating directly to the users how their business environment is being altered, how it will benefit them, and how it will benefit the business
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