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Processes Must Evolve as Mobile-First Becomes a Way of Life

Blog: Appian Insight

The idea of running a business or developing technology solutions with a mobile-first attitude may be a somewhat new phenomenon, but it could be time to pick up the pace. Smartphones and tablets have become ubiquitous parts of modern lifestyles. Organizations must respond by aligning their business processes, customer experiences and technological capabilities with a mobile-first world.


Looking at the pervasiveness of mobile devices

People aren’t just buying and using smartphones and tablets for casual use, they are using the devices as core components of their everyday lives. Deloitte recently released its “2016 Global Mobile Consumer Survey: U.S. Edition,” and found that mobile devices have become extremely pervasive. A few key findings include:

“Businesses are facing pressure to move away from legacy technologies.”

Responding to a mobile-first world

With smartphones and tablets becoming a dominant part of everyday life, businesses are facing pressure to move away from legacy technologies and operational models. Digitizing business processes is critical in such an environment as organizations that can operate in digital channels can engage customers on any device with equal ease. Building operations around digital solutions can be disruptive, but a digital transformation platform brings together app platform and process optimization capabilities to empower mobile workers and customers alike.

Becoming a mobile-first business isn’t just about smartphones and tablets. Instead, organizations must align data, processes and people across diverse channels.

Capitalize on the mobile revolution

Because the only thing we can count on is the ever-changing pace of technology and business you need to prepare your business for the next big technology-driven change in your industry.

Download the Enterprise Mobility and Beyond whitepaper to learn how to adapt in a constantly changing world.

The post Processes Must Evolve as Mobile-First Becomes a Way of Life appeared first on Appian Insight Blog.

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