Process optimization and innovation
Blog: AuraQuantic Blog
In this article we will discuss process optimization and innovation, based on the report by Gartner analysts Rob Dunie and Saikat Ray, on the need to automate business operations to scale your digital business.
Some forecasts made in the aforementioned report are:
- “By 2021, 50% of robotic process automation (RPA)
implementations will fail to deliver a sustainable ROI.” - “By 2022, 80% of organizations that
pursue a cloud-first strategy will forgo the use of RPA in favor of low-code
integration platforms.”
Given these insights, analysts recommend identifying
the right mix of process optimization and innovation, combining RPA and
Low-Code Application Building technologies, and maximizing return on investment
by working with stakeholders to redesign and reimagine business processes.
Identify the right mix of
process optimization and innovation to generate new opportunities
When identifying the combination of process optimization and innovation, the task must involve both the IT department and the different departments that use these applications, and execute those business processes on a daily basis.
Together they must identify the areas in which
existing processes can be optimized, as well as those with an opportunity to
innovate. Optimization and innovation are not mutually exclusive, but in many
cases the ideal solution will be a combination of both.
Optimize to Improve
Efficacy and Efficiency
Optimizing an existing process pursues one or more of
the following objectives:
- Increase its efficiency, or its
effectiveness. - Increase productivity.
- Reduce errors.
- Avoid known risks.
Transform to Innovate
Exceptions in current processes can be the start of generating added value, through the creation of new solutions. In this sense, using a tool that enables process discovery can be a very good option.
In addition, you need a well-informed and collaborative workforce. The continuous management of the information generated by the business and the environment is vital for decision management, which becomes a key factor in innovation.
Combine RPA and Low-Code
Application Platform technologies
Organizations aiming to optimize and innovate must use
technologies for the automation of routine and low-value tasks, and that augment
the digital capabilities of workers.
In this sense, it is important to define when to use an RPA and when a BPM or a Low-Code Application Creation Platform for the automation of tasks, the flow associated with them, and their integration with other technologies used in the organization.
maximize return on
investment by working with stakeholders to redesign and reimagine business
processes
The mere fact of automating a process does not make it
a good process. Automating poorly designed processes can, in fact, create more
problems in terms of increasing process rigidity and increasing infrastructure
and maintenance needs.
For this reason, when considering the redesign of
business processes, it is important to involve all participants, gain a correct
understanding of business needs and an approach that includes the use of
process simulation, and the ability to make changes in an agile way whenever
necessary, or as circumstances change.
Final Recommendations
In the process of optimizing and innovating the organization’s procedures, it is necessary to involve all the departments involved and have their participation. In addition, it is necessary to have tools that enable the automation of repetitive tasks, business processes, and ones that have the capabilities to make changes in an agile way and be versatile enough to generate reusable applications for different automated procedures.
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