Blog Posts

Process Mining in IT Service Management (in German)

Process Mining IT Service Management

IT Service processes are a very interesting application area for process mining, because delivering great IT support for the business is crucial for any company, and because the data are usually very easy to get. ITSM systems keep records of all activities related to a ticket number, which can be used as a case ID in process mining.

The June edition of the itSM Magazin now features an article that we wrote with Dierk Sllner on the use cases of process mining in IT Service Management (in German).

The whole issue is only accessible for itSMF members, but you can download our ‘Process Mining in IT Service Management’ article here.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples