Process Mining Does Not Remove Jobs — It Creates New Ones
People who have witnessed process mining for the first time are sometimes threatened by the idea that their jobs will go away. They currently manually model and discover processes in workshops and interviews in the traditional way. So, if you can now automate that process discovery, then you don’t need the people anymore who are guiding those process discovery workshop sessions, right?
Process mining is much more than automatically constructing a process map. If you think that is all it does, then you have not understood process mining and how it works in practice.
From Human Computers to Calculators to Spreadsheets
Think back to the time before computers, when computers were actually humans (typically women) who undertook long and often tedious calculations as a team: The replacement of the human computers paved the way for the millions of programmers that we have today. Or think back to the calculator: The calculator was essentially a little computer that you could hold in your hand. Before spreadsheets were around, people had to calculate everything manually, with a calculator. But once they had access to spreadsheets, they were able to do much more than that. They were not just simply doing the same things they were doing before, but in an automated way. Instead, they could now run projections based on compound interest for 10 or 20 years in the future, which simply would not have been feasible by hand.1
The thing is that process mining allows you to look at your…