Process Mining Camp 2021: Monday
While this year’s camp takes place in Eindhoven again, we were still gathering online last year. For one week, we spent two relaxed hours of process mining per day on the internet together, with a mix of practice talks, lab sessions, and Process Mining Cafés.
Here are the recordings of the opening keynote, Daan’s practice talk, and the process mining café from the first day.
Welcome & Opening Keynote
We looked back at the talks from the past nine years of Process Mining Camp, and we categorized them into industries and use cases. Categorizations into industries are helpful if you want to see examples of how other companies in your line of business have used process mining. Another way, however, to look at these same case studies and camp talks is to group them into use cases. A use case is less concerned about the industry where you apply process mining. Instead, it focuses on who is using process mining and why.
It is helpful to look at process mining examples from this perspective because it helps you understand how process mining fits into the methodologies you already use (and how it will change your current way of working). For example, process improvement teams often work with the DMAIC approach from Lean Six Sigma, or the PDCA cycle. Auditors have their own procedures. Based on three examples, we show how you can integrate process mining into these existing methodologies.
Analysts and Domain Experts are Complements
The first practice talk was given by Daan Jabroer from Volksbank in the Netherlands. Volksbank is a Dutch bank that includes brands such as SNS, ASN Bank, RegioBank, and BLG Wonen. Daan is a business improvement consultant at Volksbank.
For more than eleven years, Daan has worked on architecting, (re)designing, modeling, and improving the business processes at various banks. The processes are constantly changing, and process mining is a great tool to explore the impact of these changes over time. However, for Daan, the real value lies in the collaboration between the process mining analyst and the domain expert. During the first quarter of 2020, the mortgage provisioning lead time was above the stated limit. Daan shows how only the process analyst and the domain expert together can solve the problem.
Process Mining Café: Mind the Gap
For the daily Process Mining Café, our speakers of the day were joined by old friends from previous process mining camps. On Monday, Daan and Anne got together with Sudhendu Rai, from AIG in the United States. Sudhendu is Head of Data-Driven Process Optimization in AIG’s Investments organization and combined process mining with discrete-event simulation in the past.
Does it make a difference which improvement methodology is used with process mining? How do you best explain process mining to others? And how do you ensure that the right actions are taken after the analysis?
Together with Sudhendu and Daan, we discuss the typical questions and the daily challenges of a process improvement practitioner working with process mining.
Stay tuned for the videos from the following days of camp.