Process Mining Camp 2016 — Practice Talk Speakers
The heart and soul of Process Mining Camp are our practice talks, where process mining professionals share their knowledge and experiences with you, no holds barred. Every talk is followed by ten minutes of discussion with the audience, so that you can get the answers you need.
Today, we are excited to announce the practice talk speakers at this year’s Process Mining Camp. Look forward to a fantastic program packed with interesting use cases and hands-on advice! You will go home with lots of new insights and ideas for your own work.
Carmen Lasa Gómez — Telefónica, Spain
Telefónica is a large telephone operator and mobile network provider. The R&D team in the Digital Operations group in Madrid analyzes and improves processes across global digital services provided by the company.
Carmen is a data analyst in the Digital Operations team. At camp, she will tell us how process mining reshaped the digital platform operations at Telefónica. She identified sources of delays, inefficient communication patterns, and bad practices such as work orders performed out of the scheduled window. As a result, improvements could be made with measurable effects on both the operation costs and the quality of the services.
Marc Gittler & Patrick Greifzu — Deutsche Post DHL Group, Germany
Deutsche Post DHL Group is the world’s leading logistics and mail communications company. The mail division delivers…