Process Mining Camp 2016 — Practice Talk Speakers
The heart and soul of Process Mining Camp are our practice talks, where process mining professionals share their knowledge and experiences with you, no holds barred. Every talk is followed by ten minutes of discussion with the audience, so that you can get the answers you need.
Today, we are excited to announce the practice talk speakers at this year’s Process Mining Camp. Look forward to a fantastic program packed with interesting use cases and hands-on advice! You will go home with lots of new insights and ideas for your own work.
Carmen Lasa Gmez – Telefnica, Spain
Telefnica is a large telephone operator and mobile network provider. The R&D; team in the Digital Operations group in Madrid analyzes and improves processes across global digital services provided by the company.
Carmen is a data analyst in the Digital Operations team. At camp, she will tell us how process mining reshaped the digital platform operations at Telefnica. She identified sources of delays, inefficient communication patterns, and bad practices such as work orders performed out of the scheduled window. As a result, improvements could be made with measurable effects on both the operation costs and the quality of the services.
Marc Gittler & Patrick Greifzu – Deutsche Post DHL Group, Germany
Deutsche Post DHL Group is the worlds leading logistics and mail communications company. The mail division delivers approximately 70 million letters in Germany, six days a week, and provides services across the entire mail value chain.
Marc and Patrick are a Senior Audit Manager and Audit Manager in the Corporate Internal Audit team. They have integrated process mining into DHL’s audit process to improve both the time spent for the analysis and the depth of the information audited. They found that process mining helps to reduce the audit time by 25% in comparison to classical data analytics. In addition, they are now able to identify unknown risks in processes, which helps to add more value to the audits.
Jan Vermeulen – Dimension Data, South Africa
Dimension Data has over 30,000 employees in nine operating regions spread over all continents. They provide services from infrastructure sales to IT outsourcing for multinationals.
Historically, each region was responsible for running their own operations with very little enforced standards from a group perspective. The changing business landscape made it necessary for Dimension Data to standardize all their processes across all continents. But how exactly do you do that? As the Global Process Owner, Jan is responsible for the standardization of these processes. At camp, he will share their journey of establishing process mining as a methodology to analyze and improve operations, assist in winning new contracts, and assess compliance.
Lucy Brand-Wesselink – ALFAM Consumer Credit, The Netherlands
ALFAM is a subsidiary of ABN AMRO specializing in consumer credits. In the sales process, customer applications need to be assessed effectively and efficiently. For example, it is not worth to put a lot of time into an application when it is clear early on that the application cannot be granted.
Lucy is a process manager in the Business Operating Office. She has used process mining to analyze ALFAM’s processes from many different angles. She has analyzed variation, re-processing, waiting times, and service levels. By visualizing the processes and the process problems, improvement opportunities could be crystallized in a powerful way. At camp, Lucy will share the results and the concrete steps that she has taken to get there.
Giancarlo Lepore – Zimmer Biomet, Switzerland
Zimmer Biomet designs and creates personalized joint replacements. Their orthopedic products, like knee replacements or hip replacements, are manufactured in more than 25 countries around the world.
Giancarlo is a senior business analyst in the Operational Intelligence team in Winterthur, Switzerland. He analyzes the production processes for processes managers to help them improve their operations. At camp, Giancarlo will share the results from several process mining use cases. He will also compare the traditional method of manual value stream mapping with a process mining-based analysis of the manufacturing flow.
Paul Kooij – Zig Websoftware, The Netherlands
Zig Websoftware creates web applications for housing associations in the Netherlands. Their workflow solution is used by the housing associations to, for instance, manage the process of finding and on-boarding a new tenant once the old tenant has moved out of an apartment.
Paul is one of the 60 specialists working at Zig Websoftware. At camp, he will tell us how process mining has helped their customer WoonFriesland improve the housing allocation process. Every day that a rental property is vacant costs the housing association money. After Paul’s process mining analysis, these vacancy costs could be reduced by 4,000 days within just the first six months.
Abs Amiri – SPARQ Solutions, Australia
SPARQ Solutions provides Information and Communications Technology services to the government-owned electricity suppliers Energex and Ergon Energy in Queensland, Australia. Due to government pressure, there has been an increased need to cut costs and become more efficient.
Abs is a senior analyst programmer and data science lead in the organisation. In this role he develops new and innovative ways to help Energex and Ergon Energy improve their operations. He found process mining to be an incredibly powerful tool to quickly discover the actual problems and involve the relevant people in the root cause analysis. At camp, Abs will present how he analyzed the overall dispatching process as well as the maintenance process for a single machine. He will also share his insight about how to position your process mining initiative in the organization to get the buy-in you need.
_Process Mining Camp is the only conference worldwide where practitioners come together to discuss their process mining experiences. Don’t miss this unique opportunity to meet up with your peers and learn new tricks, and get your ticket now!
If you can’t make it this year, sign up for the camp mailing list to receive the presentations and video recordings once they become available. _