Process Mining at Telefónica — Process Mining Camp 2016
To get us all into the proper camp spirit, we have started to release the videos from last years camp. If you have missed them before, check out the videos of Jan Vermeulen from Dimension Data, Giancarlo Lepore from Zimmer Biomet, and Paul Kooij from Zig Websoftware.
The fourth speaker at Process Mining Camp 2016 was Carmen Lasa Gmez from Telefnica, Spain. Carmen’s team defines the analytics strategy of the ‘Delivery Operations & Deployment’ area. They also provide analytic capabilities to execute the defined strategy and advice to other units in the Company.
She analyzed incidents and work orders (planned disruptions to install new SW releases, bug fixes or new equipment) from different service areas. One of the problems they found is that a high percentage of work orders was performed outside the scheduled window. Due to their analysis, the percentage of work orders that are out of window could be decreased from 62% on April 2015 to 5% on April 2016.
Service managers from different areas are now asking Carmen’s group to analyse their services as well. One service manager, Sara Gmez Iglesias, concluded Carmen’s talk by sharing her experience with a recent process mining project. Do you want to know more about what Telefnica has achieved with process mining? Watch Carmens talk now!