Process Mining at Sparq — Process Mining Camp 2016
There are less than a handful of tickets left for 29 June, the main event of Process Mining Camp (see an overview of the speakers here). So, if you are planning to come then be quick and get your ticket now!
To get us all into the proper camp spirit, we have started to release the videos from last years camp. If you have missed them before, check out the videos of Jan Vermeulen from Dimension Data, Giancarlo Lepore from Zimmer Biomet, Paul Kooij from Zig Websoftware, Carmen Lasa Gmez from Telefnica, Marc Gittler & Patrick Greifzu from DHL Group, and Lucy Brand-Wesselink from ALFAM.
The seventh speaker at Process Mining Camp 2016 was Abs Amiri from SPARQ Solutions. They provide Information and Communications Technology services to government-owned suppliers like Energex and Ergon Energy in Queensland, Australia. Due to price pressure, there has been an increased need to cut costs and become more efficient.
As a senior analyst, programmer and data science lead, Abs developed new and innovative ways to help Energex and Ergon Energy improve their operations. His approach started with involving leadership to formulate the right questions. Then, he used his data expertise to wrangle the data into a format that was ready for process mining. He continued to validate the data and involved people with domain knowledge. Eventually, he used process mining to understand how the processes actually worked and identified the factors that were causing variation and bottlenecks. By analysing the end-to-end processes with process mining, he was able to create significant benefits for the call dispatching processes.
Do you want to learn how to bridge the gap between business and IT, so that they work closely together to accomplish a common goal? Watch Abs’ talk now!