Blog Posts

Process Mining at ALFAM — Process Mining Camp 2016

There are just a few tickets left for 29 June, the main event of Process Mining Camp. See who is speaking this year here and get your ticket now!

To get us all into the proper camp spirit, we have started to release the videos from last years camp. If you have missed them before, check out the videos of Jan Vermeulen from Dimension Data, Giancarlo Lepore from Zimmer Biomet, Paul Kooij from Zig Websoftware, Carmen Lasa Gmez from Telefnica, and Marc Gittler & Patrick Greifzu from DHL Group.

The sixth speaker at Process Mining Camp 2016 was Lucy Brand-Wesselink from ALFAM, a subsidiary of ABN AMRO specializing in consumer credits. One of the challenges of ALFAM is to become more efficient when processing customer loan applications.

As a process manager in the Business Operating Office, Lucy knows that the automation of the loan application process should make the process more efficient. But in practice she sees that departments and teams have been struggling to fulfill the expectations to continue growth.

When reviewing the process with process mining, Lucy became aware that the real process was different than she thought. She expected a straight-through process, but instead was looking at a process with a lot of variation. Only 45% of the cases were processed completely automatically and the manual steps took 120 minutes per case longer than expected. Diving deeper into the data revealed the rework in the process.

Do you want to know which actions ALFAM took based on their insights from process mining? Watch Lucy’s talk now!

Even if you can’t attend Process Mining Camp this year, you should sign up for the Camp mailing list to receive the presentations and video recordings afterwards.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples