Process Mining at ALFAM — Process Mining Camp 2016
To get us all into the proper camp spirit, we have started to release the videos from last years camp. If you have missed them before, check out the videos of Jan Vermeulen from Dimension Data, Giancarlo Lepore from Zimmer Biomet, Paul Kooij from Zig Websoftware, Carmen Lasa Gmez from Telefnica, and Marc Gittler & Patrick Greifzu from DHL Group.
The sixth speaker at Process Mining Camp 2016 was Lucy Brand-Wesselink from ALFAM, a subsidiary of ABN AMRO specializing in consumer credits. One of the challenges of ALFAM is to become more efficient when processing customer loan applications.
As a process manager in the Business Operating Office, Lucy knows that the automation of the loan application process should make the process more efficient. But in practice she sees that departments and teams have been struggling to fulfill the expectations to continue growth.
When reviewing the process with process mining, Lucy became aware that the real process was different than she thought. She expected a straight-through process, but instead was looking at a process with a lot of variation. Only 45% of the cases were processed completely automatically and the manual steps took 120 minutes per case longer than expected. Diving deeper into the data revealed the rework in the process.
Do you want to know which actions ALFAM took based on their insights from process mining? Watch Lucy’s talk now!