Process Management…
From a BPM.com posting…
A business exists to provide value to
customers in exchange for something else of value. Process means a flow of business activities
and seeing those activities as connected toward achievement of some business transaction.
I
have said before that a business is a collection of processes. Over simplified, those processes exist to
provide goods or services to customers.
You get paid when you provide those goods or services to your
customers. You get repeat business when
your customers are happy with their purchase.
This
process [or collection of processes] is often referred to as the ‘quote to
collect’ process. It seems to me that
this would be a good process to understand.
I
see a couple of ways to look at this process:
1 – From an internal point of view
2 – From your customer’s point of view
Internal
point of view: Look at the process to identify non-value add activities that
are being performed; Look at the activities in each step to see if they can be
improved; and look to see if there are some manual steps that could be
performed by a computer.
Customer
point of view: Talk with your customers to discover ways that you might improve
your company’s interaction with them. A
good example of this was Amazon’s introduction of Amazon Prime. Those of us that purchase from Amazon often
have been given a very cool service – 2 day free shipping. You probably only have to make 3 or 4
purchase a year for this to pay for itself.
How
can you make life easier for your customer?
Don’t forget that BPM is a discipline –
it is something that you do. BPM is not
something that you do once and forget it.
It is an ongoing activity.
Start
now to get ahead of your competition…
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