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Process Management Fails Because Of Bad Language

Blog: APQC Blog

Around here, lots of process conversations start with, “Hey! Got a minute?”

When someone around APQC comes to me with one of those, I immediately cringe a little bit – rarely is the request something that I can actually handle in “a minute”. This is especially true if the request has something to do with how my department (Open Standards Benchmarking^®) works with other departments (like marketing, research, finance, HR, etc.). But I have a secret weapon in my arsenal: MosaiQ™.

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