Process discovery with AuraQuantic is a technique that uses Ad-Hoc Communication, a specific process for unstructured cases and Universal Watcher, a tool for tracking and analyzing indicators.

Process Discovery, is a technique associated with process mining, which is gaining importance in the business world as an essential tool to identify and create process models.

Figuring out the next process to be automated is not an easy task, even in companies with a high level of digital transformation. Traditionally, this was an expensive and time-consuming task that required interviewing employees to identify unusual processes, and find out which tasks needed to be performed and who should perform them, and finally report on automation recommendations.

However, with the right tools this process can be significantly simplified using the activity logs stored in the system.

WHY IS IT NECESSARY TO ANALYZE COMMUNICATIONS AND DISCOVER NEW PROCESSES?

It is very common to find cases in day-to-day business activity which require process management that at first glance, seem to have no established order of execution or connection between the series of activities.

In many cases, these activities are deeply rooted in the business routine, and there is no clear procedure for action, nor control or traceability to guarantee that they have been carried out correctly.

Furthermore, these actions do not leave any trace, so it is not possible to compile a report.

However, these types of unstructured tasks, also known as Ad hoc activities, are essential for the proper functioning of organizations and it is necessary to have specific software that records the actions and helps to control them.

In this type of process, users must be able to decide the What, When and Who of the activities that need to be created, assign tasks to other people, and generate interactions between them.

Later, in the process discovery phase, information will be extracted from the system and transactions will be analyzed to discover who did what, when, for how long, etc.

An established data collection strategy and good data extraction will provide a complete view of structured and unstructured business processes.

AURAQUANTIC: AD-HOC COMMUNICATION (PROCESS DISCOVERY)

The Ad-hoc Communication application (Process Discovery) is a communication tool that allows you to interact with other users to assign them tasks, ask questions, or perform any other necessary action.

Assigned tasks can be executed at any time, and users can interact with each other through the ‘Reply’ or ‘Reassign’ options.

Like all AuraQuantic applications, the application is designed with responsive web technology so it can run on any device (PC, Tablet, mobile), and is especially interesting for working with distributed teams and remote work.

AuraQuantic’s Ad-hoc Communication (Process Discovery) application guarantees:

• Greater control of the conversation flow. (conversation log).

• Process traceability.

• Centralized information.

• Knowledge database.

• Automatic dispatch of tasks to participants in the process.

• Web platform, and personalized responsive forms that can be accessed from any device.

• Ease of use thanks to its user-friendly interface.

AURAQUANTIC: UNIVERSAL WATCHER

Universal Watcher is an AuraQuantic functionality specifically designed for business analysts and management to support analysis and decision-making.

With this tool, analysts and the management team can create their own indicator reports and configure alerts and notifications to be informed of the evolution of projects at all times.

Unlike a query, it shows the data recorded at specific times, and not the last saved in the database, so it is especially useful for tracking the value of the indicators established throughout the execution of a process.

Discovering processes with Ad-hoc Communication and Universal Watcher

Using Universal Watcher it is possible to visualize the data generated by the Ad-hoc Communication application and discover which unstructured tasks are most requested, who requests them, who interacts in the process, when they are requested and above all what is required. This data analysis and the search for repetitive patterns are some of the strategies that process discovery teams use to carry out their work. For example, detecting a request for a task that is repeated a lot, and that involves several users spending a certain amount of time to complete, could reveal a process that needs to be digitized.

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