Process discovery with AuraQuantic

Blog: AuraQuantic Blog

Process
discovery with AuraQuantic is a technique that uses Ad-Hoc Communication, a
specific process for unstructured cases and Universal Watcher, a tool for tracking and analyzing indicators.

Process Discovery, is a technique associated with process mining, which is gaining
importance in the business world as an essential tool to identify and create
process models.

Figuring out the
next process to be automated is not an easy task, even in companies with a high
level of digital transformation. Traditionally, this was an expensive and
time-consuming task that required interviewing employees to identify unusual
processes, and find out which tasks needed to be performed and who should
perform them, and finally report on automation recommendations.

However, with the right tools this process can be
significantly simplified using the activity logs stored in the system.

WHY IS IT NECESSARY TO
ANALYZE COMMUNICATIONS AND DISCOVER NEW PROCESSES?

It is very common to find cases in day-to-day business
activity which require process management that at first glance, seem to have no
established order of execution or connection between the series of activities.

In many cases, these activities are deeply rooted in
the business routine, and there is no clear procedure for action, nor control or
traceability to guarantee that they have been carried out correctly.

Furthermore, these actions do not leave any trace, so
it is not possible to compile a report.

However, these
types of unstructured tasks, also known as Ad hoc activities, are essential for the proper functioning
of organizations and it is necessary to have specific software that records the
actions and helps to control them.

In this type of process, users must be able to decide
the What, When and Who of the activities that need to be created, assign tasks
to other people, and generate interactions between them.

Later, in the process discovery phase, information
will be extracted from the system and transactions will be analyzed to discover
who did what, when, for how long, etc.

An established data collection strategy
and good data extraction will provide a complete view of structured and
unstructured business processes.

AURAQUANTIC: AD-HOC
COMMUNICATION (PROCESS DISCOVERY)

The Ad-hoc Communication application (Process
Discovery) is a communication tool that allows you to interact with other users
to assign them tasks, ask questions, or perform any other necessary action.

Assigned tasks can be executed at any time, and users
can interact with each other through the ‘Reply’ or ‘Reassign’ options.

Like all AuraQuantic applications, the application is
designed with responsive web technology so it can run on any device (PC,
Tablet, mobile), and is especially interesting for working with distributed
teams and remote work.

AuraQuantic’s Ad-hoc Communication (Process Discovery)
application guarantees:

Greater control of the conversation flow. (conversation log).

Process traceability.

Centralized information.

Knowledge database.

Automatic dispatch of tasks to participants in the process.

Web platform, and personalized responsive forms that can be accessed from any device.

Ease of use thanks to its user-friendly interface.

AURAQUANTIC: UNIVERSAL
WATCHER

Universal
Watcher is an AuraQuantic functionality specifically designed for business analysts and management to support
analysis and decision-making.

With this tool, analysts and the management team can
create their own indicator reports and configure alerts and notifications to be
informed of the evolution of projects at all times.

Unlike a query, it shows the data recorded at specific
times, and not the last saved in the database, so it is especially useful for
tracking the value of the indicators established throughout the execution of a
process.

Discovering processes with Ad-hoc Communication and Universal Watcher

Using Universal
Watcher it is possible to visualize the data generated by the Ad-hoc
Communication application and discover which unstructured tasks are most
requested, who requests them, who interacts in the process, when they are
requested and above all what is required.

This data analysis and the
search for repetitive patterns are some of the strategies that process discovery
teams use to carry out their work. For example, detecting a request for a task
that is repeated a lot, and that involves several users spending a certain amount
of time to complete, could reveal a process that needs to be digitized.

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