Privacy, Security and Ethics in Process Mining — Part 4: Establish a Collaborative Culture
This is the 4th and last article in our series on privacy, security and ethics in process mining. You can find an overview of all articles in the series here.
Perhaps the most important ingredient in creating a responsible process mining environment is to establish a collaborative culture within your organization. Process mining can make the flaws in your processes very transparent, much more transparent than some people may be comfortable with. Therefore, you should include change management professionals, for example, Lean practitioners who know how to encourage people to tell each other “the truth”, in your team (see also our article on Success Criteria for Process Mining).
Furthermore, be careful how you communicate the goals of your process mining project and involve relevant stakeholders in a way that ensures their perspective is heard. The goal is to create an atmosphere, where people are not blamed for their mistakes (which only leads to them hiding what they do and working against you) but where everyone is on board with the goals of the project and where the analysis and process improvement is a joint effort.
Make sure that you verify the data quality before going into the data analysis, ideally by involving a domain expert already in the data validation step (see Data Validation Session). This way, you can build trust among the process managers that the data reflects what is actually happening and ensure that you have the right understanding of what the data
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