Blog Posts Process Management

Prioritize Customer Value, Not Just Customer Experience

Blog: Forrester BPM Center of Excellence

Eighty percent of marketing decision makers say that improving their customers’ experience is their top priority (it falls second place to “grow revenue” in popularity — 87% of marketing leaders call that their top imperative), yet our research shows that customer experiences (CX) aren’t getting better — even though there seems to be increased emphasis (and […]

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