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Predictions 2019: Retailers Must Invest In Digital To Navigate Change And Foster Loyalty

Blog: Forrester BPM Center of Excellence

Digital is the rocket fuel for retail’s growth. But that growth requires retailers and brands to keep up — and step up — how quickly they evolve in terms of people, processes, products, and more. On top of all that, in 2019 we’ll see factors such as global economies, trade barriers, rising wages, and marketplaces pack a […]

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