Practical Process: Why is Process Work Different?
Blog: Harmon's Blog: Eye on BPM
Although many skills are needed to be successful in process management and improvement, they seldom come to full force naturally. Instead, they need to be discovered, valued, and nurtured. Success in process-based management requires many competencies, including hard and soft. In this Column, Roger Tregear focuses on the soft side. What are they anyway?