Practical Process: Umbrella Thinking
Blog: BPTrends - Practical Process
In seeking to better manage and improve business processes, we are often focused on elements of logistics and physical operation. Roger points out, however, that there are still many processes that require the involvement of people, i.e. human processes that are critical to overall performance. Roger suggests that we should incorporate human elements as well logistics into our process improvement efforts. In this Column, Roger reflects on an incident that occurred in London involving an abandoned umbrella to make his point.
Author information
Roger Tregear
As the Principal Advisor with TregearBPM (www.tregearbpm.com), Roger Tregear delivers BPM courses and consulting assignments around the world. Roger spends his working life talking, consulting, thinking, and writing about analysis, improvement, innovation, and management of business processes. His work with clients is in organizational performance
improvement and problem solving based on BPM capability development, and business process, analysis, improvement, and management. He helps small and large organizations understand the potential, and realize the practical benefits, of process-based management. Roger is the author of the book Reimagining Management. Contact Roger on +61 (0)419 220 280 or at roger@tregearbpm.com.