Practical Process: Lost-baggage processes
Blog: BPTrends - Practical Process
Roger Tregear asks, “Is your organization investing in lost-baggage processes?” His observation is that organizations often invest a lot of time and money in improving the wrong processes. Instead of fixing the resulting lost-baggage processes, Roger urges us to fix the processes that cause the baggage to be lost in the first place.
Author information
Roger Tregear
As a Consulting Director with Leonardo Consulting, Roger Tregear delivers BPM courses and consulting assignments around the world. Based in Canberra (Australia) Roger spends his working life talking, consulting, thinking and writing about analysis, improvement and management of business processes. His work with clients is on short and long term assignments, in organizational improvement and problem solving based on BPM capability development, and business process, analysis, improvement, and management. He is available to help small and large organizations understand the potential, and realize the practical benefits, of process-centric thinking and management. Contact Roger at r.tregear@leonardo.com.au.