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Plan For The Work-At-Home Contact Center You Want, Not The One You Were Forced To Build During This Pandemic

Blog: Forrester BPM Center of Excellence

While some regions around the globe have begun to relax their shelter-in-place restrictions, many brands are still trying to nail down a coherent customer service approach that incorporates a huge helping of a work-at-home workforce. As teased in my last blog, Forrester has been doing research designed to help brands ensure that their customers’ needs […]

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