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PGGM Saves Time With Process Mining

This is a guest article by Frank Nobel from Finext and by Henri Martens from PGGM, a pension fund service provider. See the Dutch version here. If you have a guest article or process mining case study that you would like to share as well, please contact us via

PGGM, one of the largest pension providers in the Netherlands, wants to make her processes more efficient and reduce the costs of the accountant. To do this, the company has researched the added value of process mining. And with success: the organization expects time savings of 66% for the first, second and third line checks of the processes which were studied in the experiment.

Process mining is a new method for process improvement. All related actions and turnaround times of a process are mapped out based on data.

Time to ask Henri Martens, Manager Shared Service Center Extra Services at PGGM, a couple of questions.

Image: Henri Martens (PGGM) at Finext Round Table event

1. Why did you start with process mining?

From the discussions with our accountant KPMG, process mining was suggested as a possibility to reduce the costs of the complex accountability processes and, therefore, also the costs of the accountant. With this savings potential in mind, I started the experiment.

I am always open for innovative techniques and have been motivated by the experiences of KPMG. A lot of time is spent at PGGM on accountability reports to show our clients that we

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