Performance Management and Measurement – Are KPIs all we need?
Blog: BPTrends - Down Under
This is where “the rubber hits the road” in BPM – at least one of the major areas where this is the case. We all know the expressions: “If you’re not measuring, you are not managing”; and “You get what you set”. We also know that the measures or goals (often referred to as KPIs) […]
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John has authored or co-authored:
Business Process Management: Practical Guidelines to Successful Implementations (2006 and 2008)
Management by Process: A Roadmap to Sustainable Business Process Management (2008)—the only book to provide a roadmap to sustainable BPM and High Performance Management
Beyond Business Process Improvement, On To Business Transformation (2009)
He also writes a regular column in the international BP Trends Monthly Update. He can be reached at johnjeston@managementbyprocess.com.
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