Performance Architecture: Upstairs Downstairs on the Edge
Blog: Harmon's Blog: Eye on BPM
When was the last time you experienced such extraordinary customer service that you wanted to tell everyone about it? Perhaps you posted on social media, shared your experience in conversation, or communicated about it in other ways. Did you also think about the underlying processes that must have been in place to enable the delivery […]
Carol Haig is a Certified Performance Technologist (CPT) and has more than 30 years of multi-industry experience partnering with organizations to improve their employees’ performance. Carol is known for her superior skills in project management, analysis and problem/opportunity identification, and instructional design and facilitation. She has consulted with executives and line managers, established and managed training departments, trained trainers, written for professional publications and mentored performance consultants. She is co-author of Performance Architecture.