Performance Architecture: The Docent as Zoo Ambassador
Blog: Harmon's Blog: Eye on BPM
As I did, you may well wonder what a zoo docent has to do with performance architecture. To find out, you’ll just have to read what Roger and Carol observed and be prepared for some surprising and interesting insights into what a zoo docent does and how it relates to process.
Author information
Carol Haig is a Certified Performance Technologist (CPT) and has more than 30 years of multi-industry experience partnering with organizations to improve their employees’ performance. Carol is known for her superior skills in project management, analysis and problem/opportunity identification, and instructional design and facilitation. She has consulted with executives and line managers, established and managed training departments, trained trainers, written for professional publications and mentored performance consultants. She is co-author of Performance Architecture.
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