Performance Architecture: A Process Management Framework
Blog: BPTrends - Performance Architecture
When a new or updated process is ready to be deployed, functional managers must not only effectively implement the change, they must assure that it is managed and sustained over time In their Column this month, Roger Addison and Carol Haig discuss the characteristics of a well-managed and sustainable process implementation.
Author information
Carol Haig is a Certified Performance Technologist (CPT) and has more than 30 years of multi-industry experience partnering with organizations to improve their employees’ performance. Carol is known for her superior skills in project management, analysis and problem/opportunity identification, and instructional design and facilitation. She has consulted with executives and line managers, established and managed training departments, trained trainers, written for professional publications and mentored performance consultants. She is co-author of Performance Architecture.
Leave a Comment
You must be logged in to post a comment.