Pega Robotics: Driving a wider automation agenda

The Pega Robotics (RPA) technology was originally developed by OpenSpan, an automation specialist founded in 2005. Pega Robotics takes a differentiated approach to application automation that makes it particularly suitable for attended-mode use, and also gives it efficiency advantages for unattended use.

Top takeaways

Deep hooks drive comprehensive, efficient integration

The Pega Robotics platform, like other RPA platforms, is designed to automate data entry, data gathering and other repetitive, routine tasks usually carried out as part of high-volume, repetitive work – for example, service fulfilment work in call centres, shared-service centres, and back-office processing environments.

Pega Robotics has an approach to accessing target applications that makes the resulting automations particularly powerful in use alongside human workers. Rather than ‘hooking into’ a high-level Windows UI API to discover UI elements, automate use of the keyboard and mouse and listen for UI events, Pega Robotics injects code into target applications that allows it to interact with them programmatically, at a much deeper level. The practical result is that automations can interact with target applications completely independently of human users – so human users can work at the same time as automations are executing; and also, automations can interact with target applications even if their windows are hidden or minimised.

Part of a wider automation story

Pega Robotics comes from Pegasystems’ acquisition of RPA software specialist OpenSpan in 2016. The core of the technology remains the same, but now Pega Robotics – with both attended and unattended automation capabilities – is positioned as being an integral capability within the larger Pega Platform.

The broader Pega Platform is positioned as a platform for Digital Process Automation (DPA) – combining not only robotic automation tools, but also workflow and case management, decision management, web and mobile front-end application development and predictive analytics.

Pega Robotics isn’t perfect: for example, it currently lacks team development features. Nevertheless, if you’re considering a wider investment in automation technology or if you’re already a Pegasystems customer then Pega Robotics is a natural choice. If you’re focused primarily on investing in RPA at this time, then Pega Robotics is still very worthy of consideration.

Targeted robotic automation, now part of a larger platform

OpenSpan: a desktop automation pioneer

The Pega Robotics (RPA) technology was originally developed by OpenSpan, founded in the US in 2005. Prior to its acquisition by Pegasystems for $52m in 2016, the company had deployed its technology to over 200,000 desktops for around 140 customers across 21 countries – with a business employing around 150 people and annual revenues in the region of $25m.

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