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Participate in a Forrester Research Survey on Healthcare Customer Engagement Technologies

Blog: Forrester BPM Center of Excellence

Patients have a variety of choices, now more than ever, when it comes to seeking care. The entrance of new disruptors, including retail health clinics, and direct-to-consumer virtual care services, is increasing competition and making it more difficult to attract and retain customers. Healthcare organizations (HCOs) will drive patient acquisition and retention through investments in […]

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