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Overview of ASAP Methodology for Implementation and ASAP Business Add Ons

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Overview of ASAP Methodology for Implementation and ASAP Business Add Ons

Transcript

Jan Musil
Director, Global Project Management Office
SAP Field Services
Raimar Hoeliner
Program Delivery Manager, North America PMO
SAP Field Services
The new ASAP Methodology
Overview of the new ASAP Methodology
for Implementation 7.x and ASAP
Business Add-Ons
© SAP AG 2009. All rights reserved. / Page 2
38 YEARS OF INDUSTRY EXPERTISE
SERVICES
CONSUMER
INDUSTRIES
TRADING
INDUSTRIES
FINANCIAL
SERVICES
PROCESS
MANUFACTURING
DISCRETE
MANUFACTURING
PUBLIC
SERVICES
© SAP AG 2009. All rights reserved. / Page 3
Presentation Objective
Topics covered in today’s session
What is ASAP, why is it important for project success
What changed – key improvements
Use case for BPM
How to access and where to fine information for further study
Our objective is to provide overview of the new, refreshed and streamlined ASAP
implementation methodology, ASAP Business Add-ons, its use in delivery
projects along with enabling tools like SAP Solution Manager and ARIS Platform.
© SAP AG 2009. All rights reserved. / Page 4
Agenda
1. ASAP methodology supports BPM implementation
2. Key ASAP improvements
3. ASAP and BPM
4. How to access ASAP and Additional Information
© SAP AG 2009. All rights reserved. / Page 5
Today’s New Reality
The context in which businesses operate today
Today’s Business Challenges
Economic climate demands for a fast return on investment, often within the same year of the implementation
Business requirements tend to have earlier expiration dates due to the climate changes
Companies must see act fast and clearly
Customers ask for Implementation Acceleration and Best Practices
Look for ways to maximize business value
Ask for Visibility on the progress of projects and want measurable results early
Express the need to get it right for the first time
“Customers want smaller, focused projects with fast ROI” (Henning Kagermann, preliminary result meeting 2009)
© SAP AG 2009. All rights reserved. / Page 6
SAP Technology portfolio is enabling Best
Practices, Own Practices, And Best Insight
SAP Technology Portfolio
Foundation & Application Lifecycle Management
(SAP NetWeaver + SAP BusinessObjects)
Business Process
Composition
Business
Intelligence
Enterprise
Information
Management
Process
Integration
ENABLE
OWN PRACTICES
Technology to extend & integrate
Best Practice Processes
SAP NetWeaver CE incl. BPM/BRM
SAP NetWeaver PI
…
ENABLE
BEST PRACTICES
Technology to run and access
best practice processes
SAP NetWeaver 7.0, incl. EHPs
SAP Solution Manager
SAP NetWeaver Identity
Management
SAP NetWeaver Portal
…
PROVIDE
BEST INSIGHT
Technology to Analyze, Explore and
Predict Business
SAP BusinessObjects Enterprise
SAP BusinessObjects Data Services
SAP NetWeaver MDM
SAP NetWeaver BW / BWA
…
© SAP AG 2009. All rights reserved. / Page 7
Governance Management
Why do we need a new implementation approach
© SAP AG 2009. All rights reserved. / Page 8
The new methodology for the new reality
ASAP 7
Description
AcceleratedSAP (ASAP) provides a proven, comprehensive,
repeatable and rich implementation methodology to
streamline projects.
ASAP covers implementations, upgrades, strategic studies
and more.
Benefits
Reduced total cost of implementation through streamlined and modular implementation roadmap that
provides content rich implementation accelerators, templates and guides
Industry standard aligned project management process and guidelines – PMI PMBOK
Achieve transparency of value delivery through consistent business case reflection
Enables efficient project governance and quality management
Efficient guidance for SOA, BPM and traditional implementation projects
Drive combined Business Process and IT Architecture approach (E2E)
Covers entire project life-cycle – from evaluation through delivery to post project solution mgmt and
operations
Delivers revised content in all traditional ASAP areas – Project management, SAP Solution Manager,
organizational change management, training, blueprinting, realization, cutover planning and execution, and
others
© SAP AG 2009. All rights reserved. / Page 9
Process
Lifecycle
• BPM Method
• BPM Technology
Application
Lifecycle
• Implementation
Methodology
• Aplication
Management
System
Project
Lifecycle
• Project
standards
aligned with PMI
PMBOK
• PM Tools
Value
Lifecycle
• Value
Management
• Value ToolsTo
Be
De
sig
n
Process Owner CIO Project Manager Business Unit Owner
The New ASAP Methodology supporting multiple
lifecycles and target user groups
© SAP AG 2009. All rights reserved. / Page 10
Refocus for your success
Today when using the
new ASAP framework
Yesterday
Project
Mgmt
Config
Enhanc
ements
Testing Value
Mgmt
Business
Process
Mgmt
Program
& Change
Mgmt
Solution
Mgmt
Shifting focus from project to
program value
© SAP AG 2009. All rights reserved. / Page 11
Agenda
1. ASAP methodology supports BPM implementation
2. Key ASAP improvements
3. ASAP and BPM
4. How to access ASAP and Additional Information
© SAP AG 2009. All rights reserved. / Page 12
ASAP 7 Significantly Improves Quality of
Content Over Entire Delivery Lifecycle
Delivery Run
Run
Project
Preparation
Blueprint Realization
Final
Preparation
Go-Live
Support
Embedding Value Management, SOA, BPM, SAP Solution Manager, …
Significantly streamlined traditional ASAP content
Significantly revised content for areas like Blueprint, Testing, OCM, etc.
New ASAP extends coverage to the entire value chain
© SAP AG 2009. All rights reserved. / Page 13
ASAP Adds Value to the Implementation
Why and how you
should do it
Who participates
Subject area
Accelerators,
samples, templates
What to do, and
when to do it
© SAP AG 2009. All rights reserved. / Page 14
Example 1: Streamlined Work Breakdown
Structure in ASAP Roadmap
WBS Structure
ASAP V3.10 –
current release (2009)
New ASAP Methodology v7
Phase
Deliverable group
Deliverable
Sub-deliverable
Activity
Task
Output
Phase
Work stream
Deliverable
Sub-deliverable
Streamlined WBS
Realization
© SAP 2009 / Page 15
Example 2: Project Quality Gates
Integration Tests
of Realization
Completed
(Realization
Completed)
Final
Configuration of
Realization
Completed
(Solution Built)
Project
Preparation Solution Validation Go Live
Support
Final
preparation
Project
Preparation
Phase
Completed
Solution
Validation
Phase
Completed
Customer
Acceptance
Final
Preparation
Phase
completed (Go
live Readiness)
Project
complete
(Project
Closure)
Baseline
Configuration of
Realization
Completed
ASAP Project phase
Solution
Validation
Compliancy
Solution
Validation Review
© SAP AG 2009. All rights reserved. / Page 16
Example 3: Consistent use of SAP Solution
Manager through out the solution lifecycle
SAP Solution Manager in Implementation
Realization
Final
Preparation
Go Live
Support
Blueprint
Project
Preparation
Run
Provide initial
planning and
preparation for
your SAP project
Document the
business process
requirements
Implement
business
and process
requirements
Complete the
preparation for
Go-Live
Cutover to live
productive
operation &
continuous support
Operate your
SAP Solution
Issue Tracking / Monitoring / Reporting
Roadmaps
Project Administration
Define System
Landscape
Project Definition
Define Business
Blueprint
Configuration
Development
Customizing
Synchronization
Testing
End User Training
& Documentation
Handover
Solution Directory
Custom Code/
Technical Operation
Technical Infra-
structure Mgmt.
End-User
Support
Change
Management
Application
Management
Business Process
Operation
SAP Solution Manager –
Supporting implementation features
Define Enhance-
ments & Develop.
© SAP AG 2009. All rights reserved. / Page 17
Example 4: Modular content delivery through
ASAP Business Add-Ons
ASAP Core does not contain solution or industry specific content; Business Add-on packages deliver this
content
ASAP Core with Add-ons defines specific project deliverables (e.g. WBS)
KEY MESSAGE
ASAP Core – common project deliverables ASAP Business Add-on – industry or solution focused
Phase
Work stream
Deliverable
Sub-Deliverable
Standard deliverables for entire delivery project lifecycle
Streamlined – reduced complexity
Emphasizes new and strategic areas, e.g. Integrated
Service Delivery, Value Delivery, Modeling, SOA etc.
Includes standard SAP Service references
Value-added accelerators, templates and samples
Establishes “anchor” points for solution/industry/project
type add-ons
Delivers solution or industry specific implementation
content
Can be switched on/off based on project needs
Designed to support implementable steps/solutions
Uses ASAP Core content as basis
Clearly defined owner, delivery plan and maintenance
strategy
Deliverable
Sub-Deliverable
Scenario “Demand Planning”
Process 1
Process Step 1
Sub-Deliverable
© SAP AG 2009. All rights reserved. / Page 18
Concept of Core ASAP and ASAP Business Add-Ons
Example: HR – business implementation content
ASAP Business Add-on delivers industry or solution specific methodology and business content for implementation out of
the box
All ASAP Business Add-ons deliver methodology extensions, most deliver business content in SAP Solution Manager and
SAP Enterprise Modeling by IDS Scheer
KEY MESSAGE
Core ASAP – common project deliverables ASAP Add-on – industry or solution focused
Phase
Work stream
Deliverable
Sub-Deliverable
Deliverable
Sub-Deliverable
Scenario
“Employee Performance
Management”
Process: Flexible
Performance Management
Process Step: Create
Corporate Goals
Sub-Deliverable
Services
Services
Business
Content
DEMO
© SAP AG 2009. All rights reserved. / Page 20
Agenda
1. ASAP methodology supports BPM implementation
2. Key ASAP improvements
3. ASAP and BPM – use case
4. How to access ASAP and Additional Information
© SAP AG 2009. All rights reserved. / Page 21© SAP AG 2009. All rights reserved. / Page 21
Phase 2: Detail Business Blueprint
DeliverablesPurpose
To create a body of work, know as
Business Blueprint that
Aligns business requirements to the
SAP business model
Documents the TO-BE process
models
Describes the solution design
Identifies additional functional and
technical requirements
Obtains business sign-off on
requirements and design
Blueprinting is dedicated to support
value delivery
Project Plan Update
Complete, documented and signed
off
Business Process Hierarchy and
Design
Value Association on Process
Level
Solution Design
Gap Identification and Resolution
Solution Landscape and
Architecture
Assessment of Organization and
Business Process Changes
Confirmation of Implementation Date
Milestones & Key Decisions
Completed and signed off Process
Design
Completed and signed off Solution
Design
Completed and signed off gap
identification and resolution
Phase Quality Assessment
Organizational Change Management
plans signed off
Data Management Plans signed off
Training executed
© SAP AG 2009. All rights reserved. / Page 22
Integration Solution
Management
Data Management
Blueprinting – Key Deliverables
Project Management
Organization Change
Management and Training
Training
Business Process
Management
Technical Solution
Management
Phase
Start Up
Executing, Monitoring &
Controlling
Phase Closure
and Sign Off
Stakeholder
Analysis
Communications
Plan
System Administration
Procedures
Authorization Requirements
and Design
User Role
Concept
Business Organizational
Structure
Project
IMG
Solution Gaps and
Core Enhancements
Value
Realization
General Settings
and Master Data
Technical and
Integration Design
Development
Environment
Support
Strategy and Procedures
Business Requirements and
Process Solution Design
BusinessBlueprint
ProjectKickoffMeeting
SOA/
Composition
PM Plan,
Schedule
Value
Argumentation
Learning Needs
Analysis
Training
Project Plan
Learning
Deployment Strategy
Content
Development
Project Team
Level 2 Skills Dev
Legacy Data
Archive
Legacy Data
Migration Plan
Data Security
Design
Data Quality
Plan
Business
Process Map
Logical Data
Models
Test
Planning
Testing Strategy
and Approach
Change Impact
Analysis
SOA/Composition development
Environment
© SAP AG 2009. All rights reserved. / Page 23
Blueprint Approach
SAP’s Blueprint Approach is based on the following proven methodologies
Value Realization, which creates the framework for scope and delivery of expected benefits
Business Process Management Methodology (BPMM), which provides the framework for
process decomposition
Agile Acceleration Techniques at SAP, that support the speed to market; they incorporate
visualizations, iterative feedback loops and frequent control points
Business
Process
Management
•BPMM
•SOA
•Field Service
Modeling Handbook
Acceleration
Techniques
•Solution Demo &
Visualization
•Best Practices and
Preconfigured
Solutions
•Build Cycles
•Value Prototyping
Value
Realization
•Value maps, drivers
and enablers
•Value based scope
management
•Industry Benchmarks
•Value Audits
Blueprint Quality Review
Value Management
Value Based Blueprinting Overview
© SAP 2008 / Page 24
Vision Strategy
Process
Optimization
Blueprinting
Benefits /
Business Case
TO-BE Process
Model
Solution
Transformation
Roadmap and
Landscape
Value Maps /
KPI Definition
Pain Point &
Key Process
Changes
Methodology
Enterprise Architecture ASAP
Requirements
Analysis
Gap Analysis &
Solution Design
Solution
Manager
Tools
SAP Enterprise
Architecture Framework
VLM
KeyDeliverables
Solution
Composer
ARIS
CVR
Aligned Deliverables
Outputs and Inputs
Full set of SAP
Enabling Tools
Integrated BTC and
ASAP Methodology
*most critical deliverables only
Roadmap / BPM
Quality / Value
Reviews
© SAP 2009 / Page 25
IT Perspective
Business Perspective
Business Process Modeling
in Context of Business Blueprint
As-Is
Analysis
To-Be
Design
Solution
Transformation
Calibration
1 2 3 4
Core Configuration:
Solution with SAP Standard is
possible.
SOA/Composition:
Solution can be enhanced by SOA
elements.
Solution Gaps &Core
Enhancement:
Solution needs to be enlarged by
development.
PLAN (BPM) BUILD
Third Party Solution
Use of third party enhancements
are applicable.
Blue-
print
Business Process Modeling
Process Design Deliverables
© SAP 2009 / Page 26
© SAP AG 2009. All rights reserved. / Page 27
Business Process Modeling
Blueprint Approach and Key Deliverables
A Blueprint is defined through a body of documents
Business Scenario
Business Process
Business
process
step
Activity/
Transaction
Business Area/ Process
Group
Business Process or
Variant
(Transaction e.g. VA01 )
(Data entry e.g.
customer name)
Organizational Structure Req. &
Design doc
Business Scenario
Requirementand Design doc
Business Process Requirement
and Design doc
Master Data Requirements doc
Functional Specification
documents (RICEFW)
Technical Solution Doc (open)
Master Data Requirements
doc
Business Process
Flow diagram
Project
User Role Documentationdoc
Business Process List doc
Scope Key Decision
Documents doc
Value Maps
[new in 2009]
Blueprint Approach
Workshop Guide
doc*
* Guideline documents to facilitate Blueprinting
Field Service
Modeling Handbook
V4
[new in 2009]*
or
refer to the Link:
SAP Process
Modeling Handbook,
BPX, Community Wiki
site*
Blueprint Approach
Guide*
Solution Manager
Process Decomposition
Business Process Modeling
Leveraging Predefined Content
Activity
Main
Process
Process
Process
Area
Level 1
Level 2
Level 3
Level 4
SAP Solution
Manager BPR
SAP Solution Maps
SAP Solution Manager
SOLAR01
© 2010 SAP America / PL1 / NA-PMO / Page 28
Account
product
requested
Open
new
account
Account
Management
Application
Client
Master
Data
Relationship
Manager
Account
Opening
Form
Account
for new
client opended
Account
for existing
client opened
Retail
Account
ARIS
Scope Definition Process Modeling
Account
product
requested
Open
new
account
Account
Management
Application
Client
Master
Data
Relationship
Manager
Account
Opening
Form
Account
for new
client opended
Account
for existing
client opened
Retail
Account
ARIS
Implementation Acceleration
Broader than Agile
Acceleration is based on sustainable assets and the re-usable content, as well as tools and
technology that provide a structure for re-use
Acceleration can be accomplished through the elimination of unnecessary work steps within
the implementation life cycle
Acceleration of implementation and lowering of overall cost can often best be realized through
getting it right the first time, eliminating the need for rework and associated delays
Acceleration can be achieved through compression techniques such as parallelization of
activities and new work shop approaches
“If your only tool is a hammer, then every problem begins to look like a nail.”
Acceleration =
Reduction of Friction
x Elimination of Re-Work
Parallelization
Smallest possible increments along a value based roadmap
IP Re-Use x
Major Acceleration Techniques
@ SAP Core Consulting
IP Re-Use
Best Practices / Preconfigured solutions
Business Add Onss – Jump Start for Content and Solutions
Project Launch – Sprint Team
Solution Demo Approach
Early visualization of solution for configuration and solution
enhancements through show and tell in Blueprinting
Iterative solution design process (workshop approach)
Parallelization of Services
Scope is based on Areas of interest / pain points
Presales or Blueprint / n-Time Boxed Implementation
Periods (4 weeks)
Lab environment to configure complementary to project
specific ImplementationAccelerations
Iterative Build Cycles
Incremental build
Frequent Q-Gates
n-Time Boxed and inspected at every increment
ComplementaryTechniques
© SAP AG 2009. All rights reserved. / Page 31
Acceleration
through ASAP 7 Business Add-ons
ASAP Methodology
(+ Business Add-on
methodology extensions)
ASAP Business Add-on
Implementation Content
© SAP AG 2009. All rights reserved. / Page 32
Solution Demo Approach – ASAP 7
Reference
• Business Case and Value Drivers
• Use predefined standards and
content to illustrate end-to-end
processes
Visualize
• Use sandbox to show and tell
SAP standard key design
elements
• Visualization for Development
objects
Listen & Engage
• Determine / capture business
requirements and potential
Gaps to Standard
Complement
• Models
• Solution Design
Verify & Accept
• Verify solution design
• Drive Acceptance
Visualize, Engage, Stay Focused!
Visualize solution
Improve collaboration and mutual
understanding
Mitigate risk to rework
Allow for incremental acceptance
Iterative Approach
to Process and Solution Design
driven by process de-compositions
Acceleration Techniques are built into
ASAP 7.0 Implementation Life Cycle (exemplary)
Project Launch Services
Enable ASAP 7.0 and value delivery
Prepare Project environment
IP Reuse
Preconfigured Solutions / ASAP 7 Add-Ons
Reference KM complementing ASAP accelerators, e.g. Benchmarking
Solution Demo Approach
Demo Environment to illustrate SAP Standard
functionality
Visualization of solution enhancements (iRise)
Framework of ASAP phases
Iterative Build Cycles
Iterative build cycles based on
Blueprint / product scope
Parallel Integrated Services
Complementary service for areas of interest
1 2
2 3
2 3
3
Implementation Acceleration Triage
Value based Roadmap & Approach Determination
Best Practices Fit-Gap
0
1
DEMO
© SAP AG 2009. All rights reserved. / Page 35
Agenda
1. ASAP methodology supports BPM implementation
2. Key ASAP improvements
3. ASAP and BPM
4. How to access ASAP and Additional Information
© SAP AG 2009. All rights reserved. / Page 36
SAP Solution Manager, BPM Technology
(Business to Model and Modeling to
Execution)
ASAP Methodology and ASAP Business add-ons
Mindset
Link between Business Governance, Process Governance and
IT Governance
TRAINING
GOVERNANCE
MANAGEMENT
METHODOLOGY
TOOLS
SKILLS AND RESOURCES
SDN/BPX Community
http://www.sdn.sap.com/irj/bpx
http://www.sdn.sap.com/irj/bpx/bpm
COMMUNITY
Trained, certified and experienced, Project Manager, BPX
Associate and Professional
SAP UA BPM and EA Curriculum
The New Drivers License
…to work in the “Real world BPM in an SAP Environment”
http://www.sdn.sap.com/irj/bpx/asap
SAP Modeling Handbook
BPM Use Cases
© SAP AG 2009. All rights reserved. / Page 37
Access ASAP Methodology on SAP Service Marketplace
https://service.sap.com/asap
© SAP AG 2009. All rights reserved. / Page 38
Learn more about ASAP on BPX Community site
http://www.sdn.sap.com/irj/bpx/asap
© SAP AG 2009. All rights reserved. / Page 39
Learn more from Modeling Handbook
http://wiki.sdn.sap.com/wiki/display/ModHandbook/SAP+Modeling+Handbook+-
+Modeling+Standards
© SAP AG 2009. All rights reserved. / Page 40
Sign-up for BPM Webinar series to learn more
https://
© SAP AG 2009. All rights reserved. / Page 41
Thank you!
Appendix