Blog Posts Process Management

Overcoming the challenges of the remote contact center

Blog: OpenText

The COVID-19 pandemic has forced contact center organizations to shift to remote work environments, and it’s had a tremendous impact on the industry. Research from Nemertes has found that the percentage of companies that allow some work at home increased from 63% of companies to 91% today. Specifically, in the contact center segment, the number …

The post Overcoming the challenges of the remote contact center appeared first on OpenText Blogs.

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