[Outliers] Jim Clayton: Turning Competitors’ Mistakes Into $1.7B
Blog: Farnam Street
The incredible story of Jim Clayton and how he built Clayton Homes.
When the bank forced him into bankruptcy at 27, he started rebuilding the very next day, following an unconventional playbook: refusing to lower standards, vertically integrating everything, and playing relentless offense during downturns.
While the home industry collapsed in the 1970s, 1990s, and 2000s, Clayton stayed disciplined. While competitors chased growth with loose credit, he stayed disciplined and bought their pieces for pennies on the dollar.
Then Warren Buffett read his autobiography. Days later, Berkshire Hathaway bought Clayton Homes for $1.7 billion in cash.
It’s time to listen and learn.
Available Now: Apple Podcasts | Spotify | X | Transcript
+ Members have access to all 92 of my highlights and notes from Jim’s biography, Build A Dream.
Key Lessons
- If you have to swallow a frog, don’t look at it too long. When the bank forced Jim Clayton into bankruptcy and seized everything, his name was splashed across the front page. He could have wallowed. Instead, he was at the local restaurant the very next morning with his team, planning the comeback. Grandpa Clayton used to say, “If you have to swallow a frog, don’t look at him too long. If you have to swallow two frogs, swallow the big scudder first.” All the time you spend complaining about what happened comes at the expense of improving where you are.
- The strong feed during depressions. During the 1970s crash, Clayton Homes watched competitors fire everyone and close locations. Not only did Clayton keep everyone employed, but he went on offense. His motto: “The country is in a recession, and we have elected not to participate.” They grew 25% annually through the disaster. As John D. Rockefeller observed: “The strong feed during depressions.”
- Don’t fight the flow. Jim Clayton bought a mobile home park with a creek running through it. At great expense, he tried to divert the water twice. Both times, the pavement collapsed exactly where the creek used to flow. The lesson: “Make your plan conform to the land, not the other way around.”
- The best legal department is happy customers. Jim Clayton learned that “Over 80% of legal claims originate from failure to deliver customer satisfaction.” Happy customers don’t sue. Most companies hire lawyers to fight. Clayton eliminated the fights.
- Turn your adversary into an advisor. State regulators caught Jim Clayton running an illegal car dealership. The fines would have been massive. Instead, Clayton admitted his ignorance in a way that made the regulator want to root for him. “Within moments,” Clayton writes, “my adversary became my mentor.” The fines were waived. Most people fight regulators. The wise make them allies.
- Bad loans are a virus. In the late 1990s, Clayton Homes watched every competitor chase growth by loosening credit standards. Clayton held firm. As competitors inevitably imploded, Clayton was perfectly positioned to buy their assets for pennies on the dollar. By 2002, they were the last company standing. Then Warren Buffett called. Discipline in the boom leads to dominance in the bust.
- There is profit in precision. Before Clayton, the mobile home industry built homes “about” 12 feet wide that “pretty much” fit together. The result was poor quality, labour-intensive installations, and unhappy customers. Clayton did the obvious thing and measured. While competitors built double-wide halves separately and prayed they’d fit, Clayton built them as one, sawed them apart, then rejoined them perfectly.
- Own the ecosystem. The mobile home industry worked like this: manufacturers built, dealers sold, banks financed, everyone took their cut. Jim Clayton broke the rules—he became all of them. Factory, dealership, bank, insurance company. When 1974’s crash destroyed 60% of the industry, Clayton didn’t need anyone’s permission to survive. They made their own homes, financed their own sales, and insured their own buyers. If you don’t control the entire ecosystem, you are at its mercy.
- When you’re lost, trust your instruments. Flying his Cessna, Jim Clayton got lost when a landmark wasn’t where it should be. He abandoned his flight plan and started chasing highways, nearly running out of fuel. The lesson: “In business as in flying, your instruments beat your instincts.” The last thing you should do is the first thing you feel you should do.
- Plant seeds, don’t chase the toy. As a kid, Jim Clayton sold seeds door-to-door. When they hit their sales quota, the company offered prizes to the kids. Nearly everyone took the toy. Clayton opted for free seeds—when he sold them, he could keep all the profit. That choice became his philosophy: “Forgo momentary satisfaction. Plant the right seeds.” The best compound their advantages while others consume theirs.
- The 3A Flywheel: Clayton believed success runs on three interconnected forces: Action, Attitude, and Atmosphere. Each one feeds the next. Most people wait for the right atmosphere to start, not realizing that action creates the conditions.
- Certain concepts are ageless. “Self-discipline. Willpower. Perseverance. Realizing that disappointment is not defeat. Knowing that problems often present opportunities. Obstacles may get in the way—for us … But the human spirit can triumph over these things. Adversity breeds resilience and can build character. It is possible to survive, even prevail.”
Takeaways
From the episode and my research
- If you have to swallow a frog, don’t look at it too long.
- The strong feed during depressions.
- “Money can’t buy happiness. … but it sure can help you look in a lot more places.”
- All complaining comes at the expense of improving.
- Don’t fight the flow.
- “Positive action produces positive attitudes, which produce a positive atmosphere.”
- Disappointment is not defeat.
- Problems are opportunities. Run toward them.
- “Our lives work only to the extent that we are willing to keep our agreements.”
- When you lose your sense of direction, don’t act on impulse.
- Talk less and listen more.
- “He who has the last laugh has the best laugh.”
- Bad loans spread like a virus.
- When people tell you what you want to hear, your judgment takes a sabbatical.
- People are expected to make 90% of decisions. If they don’t know which ones are in the 10%, they likely lack good judgment in other areas.
- If you do what everyone else does, you’ll get results like everyone else.
- “Never shine a light on your competitor. Not even a candlelight.”
- Hard times reveal friends.
- The best legal department is happy customers.
- The spouses of the people you are considering hiring will tell you more about who they are than an interview.
- Always be the fastest paying customer to your suppliers.
- Make your plan conform to reality, not the other way around. Either work with the world the way you find it, or it will teach you a lesson.
- “There are 3 kinds of people: those who make it happen, those who watch it happen, and occasionally, someone who doesn’t know what happened.”
- “I have never worshipped money and I never worked for money. I worked for pride and accomplishment. Money can become a nuisance. It’s a hell of a lot more fund chasing it than getting it. The fun is in the race.” — Ray Kroc
- The time to pull the trigger on an employee is the first time you think of it.
- When hiring, look for people who already have jobs.
- Sometimes you don’t need to be great; you just need to be better than the competition.
- Always act like the underdog, even when you’re the favorite.
- Skin in the game prevents a lot of poor behavior. If you want upside, you need downside.
Sources:
- Clayton, Jim, and Bill Retherford. First a Dream. Maryville, TN: FSB Press, 2002
- Warren Buffett on Berkshire’s Acquisition of Clayton Homes | https://www.youtube.com/watch?v=0OvvSXQZ7Ys
- Clayton Homes: First Quarter 2024 – Building a Bright Future Together | https://brk-b.com/clayton-homes-first-quarter-2024-building-a-bright-future-together_240517.html
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