Blog Posts Process Management

Organizational Design Needs Deep-Rooted Change

Blog: Forrester BPM Center of Excellence

Every day, executives lean in and light up when we describe the virtues of operating with true customer obsession, vowing to make a change. …and then they return to their reality. The entrenched design of their companies’ organization holds them back. Our research asserts that any modern organization needs to design operations to be customer-led, […]

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