Your ServiceNow investment is only as valuable as the data flowing into it. The OpenText™ Universal Discovery and CMDB integration is now available as a certified app on the ServiceNow Store, and it's the pathway to the upgrade your CMDB has been waiting for.

What does OpenText Universal Discovery and CMDB do?

OpenText Universal Discovery and CMDB is a vendor-neutral enterprise discovery and CMDB software solution that accurately finds software and hardware configuration items across on-prem, network, and multicloud environments and stores that configuration information for multiple users. OpenText Universal Discovery and CMDB updates continuously (rather than daily or hourly), stores data that is useful beyond ITSM use cases (such as security and asset management), and automatically builds and maintains living service models for troubleshooting and reduced risk of change.

What does OpenText Universal Discovery and CMDB integration do?

With this ServiceNow-certified integration, ServiceNow customers can benefit from accurate, continuously updated configuration data provided directly into your ServiceNow CMDB without having to change how you work. Available on the ServiceNow Store, it brings richer CI coverage, deeper relationship mapping, and bi-directional data flow from day one. The ServiceNow certification means that it goes through extensive testing for performance, stability, and security, and it's fully supported and maintained as part of the native app ecosystem.

What are the key points to know?

• Available directly from the ServiceNow Store with no custom development required.
• Certified by ServiceNow with flexible deployment options, fully supported and maintained.
• Bi-directional data flow with fully automated import and export reconciliation and flexible scheduling.
• Automated discovery across servers, cloud services, containers, network devices, and end-user computing.
• Richer CI coverage and deeper relationship mapping than native ServiceNow discovery alone.
• Accurate “Living Service Models” to support faster incident resolution and smarter change management.

Why does the data in my CMDB matter?

A well-populated CMDB does more than keep configuration records tidy. It's the data foundation your security team relies on to close blind spots, the model your ops team uses to understand change impact before something breaks, and the context layer your AI initiatives need to produce trustworthy outputs.

Learn more

Already an OpenText Universal Discovery and CMDB customer? Get the integration on the ServiceNow Store. Want to see what OpenText Universal Discovery and CMDB can do for your environment? Request a demo. Or learn more about getting the most out of your ServiceNow CMDB with OpenText.

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