At OpenText World 2025 in Nashville, strategic partnerships drive customer success. In this OpenStudio interview, we explore how Tech Mahindra and OpenText create value through three core principles: execution focus, joint propositions, and trust-building enablement. From deploying OpenText Aviator for automation to transforming legacy document management systems in healthcare, discover how global system integrators and OpenText work as one team to deliver cost-effective, AI-powered solutions that solve real customer problems.

Watch the full interview:

Introduction

Ajit Yohannan: Hello everyone, thank you for tuning in. As we have done a lot of interviews and meetings through the day today, I have the privilege of having my first partner who's going to talk in OpenStudio. Please welcome Dinesh Kumar from Tech Mahindra. Dinesh has been—we have been meeting in OpenText World for the last 2 years and thanks once again for joining OpenStudio, Dinesh.

Dinesh Kumar: Thank you.

OpenText World Experience

Ajit: I'm going to ask Dinesh about the OpenText partnership and what's the value. But before that, I want to say how's OpenText World been so far for you?

Dinesh: I mean, if I have to describe this in one word, it's, I would say awesome. Awesome. I would say that.

Ajit: Thank you for sharing that. But any other keynote takeaways you've seen, different demos, products you've been through?

Dinesh: I think the one thing that completely stood out this time was, I think it was much more focused. If I have to compare to last year, I think the messaging from OpenText was a little confusing. I mean, as a product, but this time they were very clear that they're going to focus on the content management as a space, AI as a space where OpenText is in the AI world. And it was very clear to the customer as well as to the partner what the roadmap is, how it is looking forward. So I think from a messaging it was much clearer. From a demo and some of the booths that they had, I think it was well organized. Even if I look at the layout of the expo, if I had to compare to the year before, I think this was much better laid out and the keynote session obviously was great. There were various sessions that was organized even today morning. I think some of the sessions was very in depth, very good. I would say the topics was well selected, which I felt was broadly based to the different set of audience, including the partners and the customers.

Tech Mahindra and OpenText Partnership

Ajit: That's awesome. Will you also talk about the Tech Mahindra and OpenText partnership, what's the value proposition? How's that going so far?

Dinesh: I'm glad that you ask this question, Ajit. So just to give a background, I have been—my role is the head of enterprise digital services within Tech Mahindra, which includes primarily the content, the integration, and anything on the digital space. And we've been a partner with OpenText for many years. One of the reasons why we feel this partnership is important is it works on three basic principles. One is to make sure that we have a focus on execution. Second, we do a joint proposition. And thirdly, we have a trust building relationship or enablement, what we call it. I think most of the time when we have engaged with the customer where we bring in OpenText or where OpenText is engaged with the customer and they bring in Tech Mahindra, this messaging comes out very strongly and most importantly, the customer looks at us as a team and they don't look at it as individual technical capabilities. When we bring in this cohesive force of Tech Mahindra as well as OpenText together, we are able to solve customer problems. And in today's context where customers are looking for a transformation or some kind of a cost effective solutions to the problem, I think it becomes relevant that a GSI (Global System Integrators) like Tech Mahindra and OpenText have a kind of a relationship which can be a value add, rather than trying to look at it as temporary solutions basically.

AI Readiness and Customer Value

Ajit: That's awesome, and we are all talking about AI. How is your team geared up to answer those questions to the customers and also help them in their journey?

Dinesh: So today it is every customer when they are trying to spend every dollar, they definitely are looking for the value that they're going to get out of this dollar spent whether it could be with an OEM like OpenText or it could be a GSI like Tech Mahindra. It is very relevant that both for OpenText as well as for Tech Mahindra to be very updated in terms of AI. When I say updated, what I'm trying to say is that we have to today look at customer problem in terms of not just solving, but how do we solve this faster and secondly how do we solve this at a much lesser cost. This can only happen only when we bring a lot of automation into that solution. Now this can be two ways. Either we look at products like OpenText which has an inbuilt capability of AI. So OpenText has something called Aviator which enables this automation. When we are using it, so we have to leverage that. So what we try to do as a partner is we ensure that all the resources whom we have in this domain, we train them, we cross train them, and thanks to OpenText partnership that we have, we have a fantastic relationship where they train and enable our resources on that in the latest technology or in the latest features of OpenText. And similarly when we cross train ourselves, we have to make sure that we also bring resources who have that edge, who have the capability in understanding customer problem and apply the particular AI feature into that. So this makes the whole value proposition much better to a customer, and they feel that there's a lot of value that they have got for the dollar that they're spending basically.

Vision for 2030 and Customer Transformation

Ajit: That's awesome. We're seeing a lot of those conversations at the event as well, and I'm glad you and your customers are in that journey. Any predictions from your end, how this journey will help our customers? What do you think 2030 OpenText World will look like?

Dinesh: I mean, the way things are going, there has been a drastic shift, I would say from every year on year, and I think if you're talking about 2030, I would certainly imagine you and I talking would be maybe I'm talking to a robot who's doing an interview for me. I think it is very important that I see GSI Tech Mahindra as a GSI works with all the global customers whether it's a BFSI customer, or we also have a lot of conglomerates, subsidiaries which are acquired and which where we have a managed services and OpenText, together along with Tech Mahindra we try to bundle their CCM and ECM to the core managed services that we have. I can give an example of a large healthcare customer that we are currently working in the US where we're trying to completely transform the current document management life cycle which happens to be in a legacy and we're moving them into a completely new technology like OpenText and we're transforming them and making sure that we apply the AI into that. Going back 5 years from now I think there will be a lot more features that we wouldn't have even imagined which will be possible in an OEM product like OpenText. At the same time, there is the expectation of the customer would also be that we have to think out of the box, and I think that OpenText is positioned today, I think it's in the right area. It is doing the right investment, and I think if it partners well with something like Tech Mahindra, I think we together can certainly be better.

Message to Customers

Ajit: That's awesome. I'm glad you could share that. Any message to your customers out there?

Dinesh: Yeah, so I think if you look at it, obviously Tech Mahindra is a large global GSI, that's why we have the capabilities in all the areas whether it's content services, whether you're talking about integration, whether you're talking about cybersecurity. So I think from a capability we are widely spread, we are spread across 52 countries and coming back to the partnership, I think OpenText has been acquiring certain capabilities and building some of them and if you look at some of the product features and the roadmap that they have set in, I think they are in the right space in making sure that the customers should get a complete value for the dollar that they're spending and also most importantly they are making sure that they're looking at customer problem and enabling those features in the OEMs basically which I think would position them rightly in the domain of digital transformation or in the domain of content services as well as cybersecurity. So overall I think there will be few players in this space and definitely I see OpenText to be playing a larger role in this and the partnership will definitely enable to make sure that we brought the right solution to the customer.

Closing

Ajit: That's awesome. Thank you so much, Dinesh for speaking and sharing your thoughts in this OpenStudio. And thank you once again for coming. Thank you all for joining and see you soon.

Dinesh: Thank you.

About OpenStudio

OpenStudio is OpenText's media hub for thought leadership and innovation. This series explores stories of progress and success from industry experts, visionaries, and trailblazers. Our goal is to inspire, inform, and connect audiences with the people and ideas shaping the future of the digital world.

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