Blog Posts Process Management

One Hand To Shake Beats One Throat To Choke

Blog: Forrester BPM Center of Excellence

Technology buyers often seek purchases from one vendor because – as the saying goes – they want “one throat to choke.” This phrase always bothered me. You don’t want this relationship to be adversarial, so don’t start off with such incendiary language. Relations between technology providers and their customers have long been on the hairy […]

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