On the Radar: Celonis
Celonis’ process mining technology and solutions are proving highly popular – largely because of the company’s focus on customer and user experience, and ease of use.
Celonis (www.celonis.com) is a fast-growing specialist business process mining software provider. Its headquarters are in Munich Germany; it currently has other offices in the USA and Netherlands.
What does it do?
Celonis has one core product – Celonis Process Mining – and also offers training and consulting services. Since September 2015 the company has also licensed a version of the technology to SAP for resale, called SAP Process Mining by Celonis.
Celonis Process Mining solutions comprise a standard Java EE based analytics server, running against a mainstream RDBMS, with web-based tools for process analysts and administrators. Celonis provides Celonis Process Mining either as an on-premise installation, and it also provides a SaaS-based version (most customers deploy on-premise once they’ve started to use the product extensively; the SaaS implementation is principally used for pilots and initial project work with new customers).
As with other process mining tools, analysts use Celonis Process Mining’s specialised tools to gather log data from source software systems, create visualisations of the flow of work through those systems and then use interactive features to explore process patterns to uncover situations that cause errors and inefficiencies or exacerbate risks.
Using Celonis Process Mining solutions, analysts can explore patterns of work and visualise those as sets of business process variants. Starting by exploring the most frequent activities and connections – the so called “happy path” – analysts can ‘drill down’ to explore more detailed variants that are expressed in subsets of the log data, analyse how these variants differ from each other, and explore the causes of those differences. Often, of course, what at the highest level can seem like a set of process cases following a ‘happy path’ in fact hides one or more process variants that reflect significant process rework, steps being missed or tasks being completed out of order, and so on – see figure below.
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