NPS or not NPS – Use our new interactive tool and choose the best CX metric for your organization
Blog: Forrester BPM Center of Excellence
Executives in nearly 1 out of 2 organizations use Net Promoter Score (NPS)* to gauge CX success. This is what CX professionals told us in our recent survey. Are you wondering if NPS is right for you? Are you trying to find the right top-level CX metric for your organization? Then check out my new […]
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