Blog Posts Governance, Risk, Compliance (GRC)

NPS damned…

Blog: Customer Experience Management

One of the leading customer-centric gurus is sounding off about the viability of NPS  as an effective measure in this interesting youtube snippet: 

The Customer Centrist – Episode 1: James Dodkins
NPS https://www.youtube.com/watch?v=x1owJ5_QZA0

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