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NPS Benchmarks 2020: National Park Service, USAA, Trader Joe’s, And Navy Federal Top The Ranking

Blog: Forrester BPM Center of Excellence

We just published the Net Promoter Score (NPS)* 2020 results for 250 brands in 14 industries in the US: This is the second year that we have reported on these results and the first time that our study includes utilities. You can find our previous 2019 Net Promoter scores here. We publish these scores to […]

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