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No-Code Chatbots: Putting Chat Interfaces into the Hands of Business Users

Blog: The Tibco Blog

The bar has been raised for hands-free application interactions. Users today don’t expect to be tied to a desktop computer and are increasingly expecting to interact with systems on the go, in a variety of ways that are convenient to them. This means people are more often turning to mobile devices and interacting with applications and systems while multi-tasking. Users don’t even touch their mobile device while operating the apps they use, particularly when they are in a vehicle or when actively engaged in another activity. In home environments, this “hands-free” capability is facilitated by voice activation systems.

Business users now aspire to the same experience in a business environment. They want to operate the applications and systems that they use in their daily work tasks via voice control, just like they do at home. Imagine how much simpler daily work tasks would be.

However, adding voice controls to systems has not been easy. Voice integration can be a very involved project even for skilled developers. But, today’s business users want to be empowered to solve both tactical and strategic business problems by building “low code/no code” apps on their own. And, these apps need to follow the same end user requirements already mentioned above – they need to be able to be used on the go anywhere, anytime, hands-free.

Easily add voice controls to any application – no coding needed!

We are excited to announce that TIBCO Cloud™ Live Apps now directly supports the use of voice to operate your apps. We used Amazon Lex to enable non-developers in Live Apps to add voice capabilities to their apps with just a few clicks. The results: application end-users can now work their apps on the go, perhaps while commuting or driving between customer appointments.

These voice-activated apps can be built by business users themselves, without the help of a software developer. We have packaged the capability to allow anyone, even non-developers, to add a voice interface to any Cloud™ Live Apps application they want. It is pre-configured, out of the box ready to go.

With Live Apps, business users can also make some parts of an existing app available for users for mobile or via chat. Live Apps supports this by allowing the designer to simply select those parts of the app to make available via chat.

How did we make this extremely complex capability available to non-developers?

Live Apps works around the concept of a “case” and is designed to solve a specific business problem. Business problems fit well into a case management structure. A case could be an expense approval, a claim process, or a request to repair IT equipment. For each of these business problems, voice commands can be very different and will have to be very contextual to the app that you build.

Case management involves a system of data, actions to take with that data, and moving the case from one state to another.  We mapped the voice commands in Live Apps to follow this structure. You can now perform a variety of actions via voice commands in Live Apps that can be applied to a wide range of industry and departmental use cases. Lex made the voice interaction possible without the use of code.

 

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