Blog Posts Process Management

New year, new role: On to DevOps!

Blog: Forrester BPM Center of Excellence

I am now Forrester’s global DevOps lead serving Infrastructure and Operations (I&O) professionals! I’ve been with Forrester for almost a year now, and it’s been a great experience. Last year, I updated our coverage of core IT service management. That included reports on change management, configuration management/CMDB, and incident management (forthcoming). These updates are a […]

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