Contributed on November 7, 2013

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New Tools: ACM for Human Resources

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This is a discussion of Adaptive Case Management for the Professional Exchange of Human Resources Solutions

Transcript

Presented by the
Professional Exchange of Human Resources Solutions

Adaptive Case Management
 Routine Work & Knowledge Work
 Working Population Trends
 Adaptive Case Management

 Recruiting Scenario
 Thoughts for the Future

Keith D. Swenson
Blog: http://social-biz.org/
Twitter: @swensonkeith

Scary Statistic

“about 47 percent of total
US employment is at risk of
elimination by computer
automation”
– Frey & Osborne, Oxford University,
Sept 2013

~1995

~2015

85% of the new jobs created
90%
80%
70%
60%
50%
40%
30%

Knowledge Work ….

in the past decade required
complex knowledge skills:
• analyzing information,
• problem solving,
• rendering judgment and
• thinking creatively.

100%

20%
10%

Routine

0%

– “The Productivity Imperative”, McKinsey and
Company

New Job
Growth

Innovation
refers to the
introduction of
novel ideas or
methods.

“The only sustainable
competitive advantage is an
organization’s ability to learn
faster than the competition.”
– Peter M. Senge,
The Fifth Discipline: The Art & Practice
of The Learning Organization

Adaptive Case Management is
for
with
to
with
to

Knowledge Workers
Unpredictable Processes
Adapt & Innovate
Teams of Experts
Accomplish Goals.

Scenario: Recruiting

HR

Template
Project

Hiring
Manager

Candidate

Template
Project

HR

Recruiter Hiring
Manager

Candidate

Template
Project

HR

Recruiter Hiring
Manager

Candidate

Template
Project

HR

Recruiter Hiring
Manager

Team Members

Ernie

Candidate

Template
Project

HR

Recruiter Hiring
Manager

Team Members

Ernie

Candidate

Template
Project

HR

Recruiter Hiring
Manager

Team Members

Ernie

“The future is uncertain –
but this uncertainty is at
the very heart of human
creativity”
– Ilya Prigogine

In an unpredictable world,
the best investments
are those that minimize
the importance of predictions.
– Sargut & McGrath

”A military force has
no constant formation,
water has no constant
shape:
the ability to gain victory by
changing and adapting according to
the opponent is called genius”
– Sun Tzu, The Art of War

Enforcing a single best
practice on the organization,
can make it … fragile

Question:
What about the concept
of Antifragile?

Question:
Is this creating a divide
between the
information-haves,
and the
information-have-nots?

Workflow Management Coalition
Three years running.
Real-life use cases.
Experience with ACM.

2014 awards submissions
expected in January.
http://AdaptiveCaseManagement.org/

Panelist today:
 Keith Swenson
 VP of R&D at Fujitsu America Inc.
 Pioneer in Adaptive Case Management
 Co-author of 10 books on Business
Process Management

Blog: http://social-biz.org/
Twitter: @swensonkeith