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New Retail Updates — Key Takeaways From Alibaba Cloud Summit 2019

Blog: Forrester BPM Center of Excellence

Last week, I attended Alibaba Cloud Summit 2019 in Hangzhou, China. It’s been nearly two years since Alibaba first showcased New Retail — its strategy to redefine commerce by blending online and offline ecosystems to create seamless customer experience and improve retail efficiency — on Singles’ Day 2017. Here are some key takeaways: To learn […]

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