Blog Posts Process Management

New Leaders Emerge As Businesses Are Disrupted More Rapidly

Blog: Forrester BPM Center of Excellence

When you think of digital disruption, Uber-like firms come to mind: digital businesses blind-siding well entrenched industries like taxis, hotels or razors with new business models, products and experiences using a simple strategy – value creation. Value is redefined by convenience, speed, surprise and delight, and personalization. Lines have been blurred between B2C, B2B, and […]

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