Navvia rolls out updated Servicenow® templates!
Blog: Navvia Blog
Servicenow is one of the most popular ITSM tools in the market. It is used by organizations to transform their business by digitizing common workflows. Are you involved in a servicenow implementation? Navvia’s Servicenow templates help accelerate your implementation. These process templates provide a blend of servicenow “out of the box” with ITIL aligned processes.
A variety of people can be involved in a Servicenow implementation:
- ITSM or ITIL specialists
- Members of the Service Management Office
- Servicenow consultants
- Application developers
- Business users
The Navvia Process Designer is a powerful tool that can be used by any of the stakeholders mentioned above to streamline and accelerate a Servicenow® implementation.
The Navvia Process Designer
Navvia is an innovative process design and documentation tool. With Navvia, you can create comprehensive process documentation to drive a Servicenow® or any digital transformation initiative.
Many Servicenow® implementations run into trouble because of people placing technology ahead of the process. How can you successfully automate a business process if you haven’t taken the time to document, and more importantly, optimize the process?
“A mistake many enterprises continue to make about digital transformation is thinking it’s mostly about deploying the latest technologies. Yes, that’s a part of it, but it’s also about radical and fundamental changes to every business and operating model.” Dr. Anita Sands – Director – ServiceNow®.
Navvia helps you avoid failure by helping you define the target operating model!
How does Navvia accelerate Servicenow implementations?
We help by providing you a comprehensive library of Servicenow templates (based onITIL processes) that you can customize to meet the needs of your organization.
Load the Servicenow template into the Navvia Process Designer, then use our drag and drop interface to work with your stakeholders to customize the process to their needs.
Navvia then allows you to produce over 17 different process artifacts, including process guides, RACI charts, technical requirements documentation, and more.
Available for the New York, Orlando and Paris releases, our ServiceNow process templates are an excellent starting point, marrying ITSM Best Practices with an out-of-the-box version of Servicenow®.
The process templates include a fully documented ITSM process consisting of inputs, outputs, activities, tasks, controls, metrics, roles, and more. The templates also include technical requirements such as states, triggers, data specifications, email notifications, and more.
We will continue to update our templates as new releases become available.
- Change Management
- Incident Management
- IT Asset Management
- Knowledge Management
- Problem Management
- Release and Deployment Management
- Request Fulfilment Management
- Service Asset and Configuration Management
- Service Level Management
We are pleased to announce our new integration with Servicenow®.
This new integration allows you to:
- Push process documentation directly to your instance for use in workflows, knowledge artifices and related lists
- Push technical design requirements directly to your instance for use in User Stories
- Synchronize updates between Navvia and Servicenow®
The benefit is that you can share process documentation and requirements with your stakeholders directly in Servicenow®.