Presentations Robotic Process Automation (RPA)

Nasscom GIC Conclave 2016 Robotic Process Automation’s Impact on the future of GICs 1.0

Description

This presentation was also made on RPA to set the context for the tangible business impact being realized at Global In-house Centers with Robotic Process Automation. As RPA is predicted to be a true disruptor in the industry, this important topic will help to separate facts from fiction and help senior executives make informed value-enhancing decisions for their organizations.

Transcript

ROBOTIC PROCESS
AUTOMATION
2
RPA – Myth vs Reality
RPA will replace humans by automating 100% of the processes resulting in massive cost reductions!!
70 to 80 percent of rules-based processes will be automated. The jobs in question
are high volume, highly repetitive and mundane tasks that are better suited for
robots that can work tirelessly and continuously without making errors.
Humans will always be necessary to resolve issues, develop and maintain the
technology,
REALITY
MYTH
PRESENT / ONGOING – Target Process Path
(Happy Path)
START – Complex processes picked for automation
3
Our RPA Journey
• RPA must be used as one of many tools in Business Process Improvement initiatives to gain the full benefits.
• Where applied effectively, RPA introduces significant savings. Where applied ineffectively, RPA can significantly increase complexity;
BOT 1
BOT 1
BOT 2
BOT 3
BOT 4
1. Very little process reengineering to simplify the process
2. Time Consuming as all scenarios scoped for automation
3. Complex code logic & technical documentation
4. High Development & Maintenance effort
5. Change to process / application will result in massive rework
6. Extend UAT time (waiting for volumes / scenarios)
7. Delayed ROI
1. Process Reengineer to remove non value add / duplicate steps
2. Identify trunk of the process (no exceptions, straight through)
3. Independent modules (codes) developed & deployed
4. Low maintenance as changes can be associated to independent modules
5. No dependency on specific scenarios or completion of all modules for UAT
6. Multiple developers can work on independent module
7. Faster ROI
4
“As software robots handle the more repetitive, tedious jobs in a business, employees can participate in more value added
activities that involve personal interaction, problem solving and decision making”
What does RPA mean for the Bank?
A digital workforce for a “Humbot” Organization
BENEFITS WE HAVE SEEN…..
 Automating processes end2end may not always be
possible. Automatability is influenced by process flow and
systems / tools involved in the process
 Creation of multiple ‘bots’ is a better approach to automate
complex processes involving decision breaks / human
intervention rather than a single ‘robot’ processing the
end2end transaction
 Automate the ‘rule’ for quick tangible benefits and focus on
the ‘happy path’
 Digitize / standardize data inputs before automating the
process; capture all input data upfront
 Employ both top-down (to create initial buzz) and bottom-
up (to create ground swell) approaches for identifying
appropriate processes and automating them
KEY LEARNINGS…

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