NASSCOM Engineering R&D Webinar- How to use empathy to create human centric designs || Q&A Session
Blog: NASSCOM Official Blog
NASSCOM Engineering R&D had organised a webinar on “How to use empathy to create human centric designs” in May’ 2020.
Design Thinking cannot begin without a deeper understanding of the people you are designing for. Today, we are unprecedented times of pandemic where the entire world is united towards just one cause, that is – how to stop the pandemic of Corona virus. These are also the times when humans are naturally tapping into the ‘power of empathy’ to solve biggest problems of humanity. Empathy is being able to put yourself in other’s shoes and feel like them. In this webinar, we will explore: 1. How to use empathy to design powerful customer centric designs 2. How to create amazing customer experiences 3. How to differentiate products and services through prospect empathy.
In this webinar, look forward to learn:
- Getting an approach to build empathetic teams
- Learning about 3 key principles to design superior customer experiences
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Explore more on ‘customer journey mapping’ template
Also, please find appended the YouTube LINK for responses to the questions and Link to the Live Session Recordings of the Webinar.
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