Blog Posts Process Management

Nailing Chat Is Hard. Here’s How To Get It Right.

Blog: Forrester BPM Center of Excellence

I have spent the better part of the last decade helping enterprises with their digital channel strategies. Omnichannel transformation is still a phrase on many enterprise’s lips, with companies across industries looking to launch (or in some cases re-launch) digital channels to support their customers. Lots of things have changed since the early days of […]

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