Blog Posts Process Management

Must Employees Keep Enduring Bad UX?

Blog: Forrester BPM Center of Excellence

There’s a school of thought that believes employees enjoy mastering complex processes and convoluted interaction design. It’s like the digital equivalent of a hard day’s work chopping down trees or planting a field. The employee then collapses exhausted at the end of a long day feeling fulfilled at the effort they’ve put forth. The explanation […]

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