Tony Seale: “Real decisions are never made in a single system. They are made by stitching together signals from CRM, finance, operations, support systems, policy documents, Slack threads – often with human judgement applied at the seams. The most valuable data for enterprise AI is not just what happened, but how and why a decision was reached. This mirrors exactly what foundation model companies discovered when they started building reasoning models. Performance didn’t improve just by scaling data – it improved when they began collecting reasoning traces.” Link